Dear Parent or Guardian

Winter months are the busiest time for the NHS. We see higher numbers of injuries from falls, a surge in illnesses such as sickness and diarrhoea, coughs, colds and flu and the worsening of long- term health conditions, such as respiratory problems.

There is no need to go to A&E for most illnesses and injuries – and most people know that.


However, sometimes, people go to A&E because they are worried and they are not sure what else to do.

Please download the flyer with details of local services – including those open late at night or round- the-clock – which can help people get the right care.


Right Care, Right Now a free NHS web-app, is available now on the website for use on smartphones, tablets and desktop computers.

Whatever the time, wherever they are, Right Care, Right Now will enable users to locate the best treatment for their problem.

In the meantime, the advice for people who need urgent healthcare when it is not a life-threatening emergency is to contact their GP practice first, or to ring 111. Do tell your GP receptionist if you need to see or speak to a GP urgently. Most practices will arrange to see patients on the day or phone back if it is urgent. GPs will always try to see young children the same day.

Please help us to save lives by sharing this information as widely as possible with parents, staff and your community.